FAQ

We accept the following credit cards: MasterCard, Visa, American Express. We also accept payment by PayPal. If you decide to use PayPal method, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit Create new account and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Contact us just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Contact us  we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Orders that require shipping within the Australia will be delivered within 3 to 6 days, depending on your preferred shipping method. For more information, visit the Domestic Shipping. Shipping to countries outside of the Australia may take up to 10 to 20 days. For more information, visit the International Shipping. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order processing times are separate from the shipping times.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more information, visit the Exchange & Return